Silverchain meets national care standards.
We are proudly one of few Australian home care providers accredited in both national health and aged care standards. This means the quality of our care meets the same standards as a hospital or in residential aged care.
As one of Australia’s largest providers of home care, providing care and services to more than 140,000 people a year, we have been trusted by Australians to deliver care that is differentiated by quality and safety for more than 130 years.
At Silverchain, we help clients remain at home for as long as they choose, supporting them with a wide range of health and aged care services. In 2025-26, we worked with our clients, other providers, peak bodies and the Australian Government to help shape and refine the Support at Home program. We advocated for more time for consumers to understand the changes under the new Aged Care Act and the delayed implementation of Support at Home was welcomed.
This delay allowed us to better prepare our clients and dedicated aged care workers for these once in a generation reforms and to continue delivering high quality care without disruption.
We have a long history of delivering health care to some of Australia’s most vulnerable people and communities. Building on this legacy, we strengthened our partnership with COORDINARE, the South Eastern New South Wales Primary Health Network, to launch the ‘Connect Well’ program in 2025-26. Federal Assistant Minister for Health and Aged Care, Rebecca White MP, officially launched Connect Well, which the Federal Government funds to provide refuge for women and their children escaping family, domestic, and sexual violence. Our care teams deliver compassionate, immediate care tailored to each family’s needs and choices. Since October 2025, the South Eastern New South Wales program has helped more than 84 women and their children.
Our commitment to listening and learning from the people we serve also shapes our work. In 2025, our National Consumer Advisory Body gained a powerful voice in Kim Francis, a Wongi (or Wongatha) woman from Western Australia's Goldfields. With lived experience as part of the Stolen Generations, community advocacy, and now as a Silverchain Support at Home client, her insights will have enriched the development of our next Reconciliation Action Plan and strengthened our commitment to a fair and just health care system.
During Wounds Awareness Week in September 2025, Silverchain wound experts joined peak bodies and industry partners in Canberra to advocate for better care for the 450,000 Australians living with chronic wounds. As one of Australia’s largest providers of community-based wound care, our nurses treated more than 23,325 clients and managed over 55,646 wounds in the 2025-26 year.