Partnerships

In Western Australia, we expanded our reach and increased on site clinical care capacity by opening a new service centre in Busselton, officially launched by Western Australian Health Minister Meredith Hammat who welcomed Silverchain’s ongoing commitment to serving the local community for many decades. The services at the Busselton clinic are delivered in partnership with the Western Australian Government, reflecting our longstanding partnership with the state government.

In 2025-26, we began new research to highlight carer voices and the experiences of those caring for older people with complex mental health conditions. Partnering with Carers Victoria, we launched the Carer Voices project to address the growing gap in understanding the carer experience, as more adults live with mental health conditions and carers are left to navigate complex systems. Through co-design workshops and digital storytelling, we aim to reveal layers of the caring experience that traditional research methods rarely capture.

Our accredited professional development webinar series, Silver Learnings, designed for doctors, practice managers, and specialists, continued with sold out sessions virtually and across Australia. We hosted events focused on Support at Home, bringing together primary and community care professionals from across Australia to discuss what they need to know about the reforms and how we can help their patients access services. 

We collaborated with the Business Council of Australia to shape the national report, Adopting AI in the workplace. The report outlines a roadmap for responsible AI implementation focused on worker trust, human accountability, and governance. It features Silverchain’s custom-built AI solutions, which improve the client experience, reduce the administrative burden on our care and clinical teams, and allow us to give back more time to care. The report reinforces Silverchain’s responsible and ethical approach to AI adoption, rather than deploying generic, off the shelf software, Silverchain is developing and customising AI tools in direct partnership with our frontline care teams, clients, and technology experts. 

By pairing deep clinical knowledge with research and technology, we are ensuring that every smart tool is grounded in daily practice, built for the complexities of home care, and shaped by the people who use it.