Agility

Silverchain has a long history as a pioneer, innovator, and leader in home care. For more than 130 years, we have cared for the community and advocated for more health and aged care to be delivered in Australian homes. 

Along with many aged care providers and sector peak bodies, we called for the urgent release of additional Support at Home packages to offset wait times exacerbated by aged care reform process. At the Senate’s Community Affairs and Reference Inquiry into Aged Care Services Delivery in August 2026, Silverchain cautioned that without urgent actions, tens of thousands of older Australians would remain without essential health and aged care support, increasing pressure on an already overstretched health care system.

We also presented at a Senate Inquiry in August 2026 to advocate for delaying the transition of the Commonwealth Home Support Program. We warned that moving 800,000 older people into the new Support at Home program without careful planning risked confusion, harm, and loss of trust. The Support at Home program and the home care sector need a period of stabilisation before any further reforms occur. We welcomed the Australian Government’s subsequent announcement that the Commonwealth Home Support Program would remain a standalone program, ensuring that hundreds of thousands of older people will continue to have the stability of this program in years to come.

Following two years of extensive advocacy by Silverchain, together with many across the aged care sector, the Australian Government committed to removing co-contributions for personal care under the Support at Home program. This means older people on a Support at Home package no longer face out-of-pocket costs for help with showering, dressing and support with continence management. In a real win for our clients and for all older Australians accessing Support at Home, the Government recognised that these personal care services are essential to the independence and dignity of older people.

Silverchain has a proud history of pioneering and leading care in the home. This same spirit of innovation also extends to the systems and technology we use to support client management and the delivery of our health and aged care services.

As part of our ambition to deliver a better home care system for all Australians, Silverchain has embarked on a digital transformation journey that will establish an integrated, national care delivery system.

In 2025-26, we worked together with our people, our clients and world-leading technology experts to shape the design of our national care system. We’ll continue to work closely with our clients and partners as the system takes shape.