People

This award recognises teams that demonstrate excellence in care and services that are at the forefront of innovation in home care.

This dedicated group of Care Team Leaders who volunteered their time have who have gone above and beyond embracing new ways to alleviate our clients’ social isolation. The warmth, creativity and care they brought to each Lunch Club session left clients feeling connected, valued and excited to join each weekly session. 

This award recognises teams that go above and beyond to deliver a client experience that is safe, personal, connected and effective. 

The team supported a 94-year-old client whose partner and carer needed to be with family overseas for a funeral. Our client was distressed and vulnerable on her own. The team rallied together to support her in her partner’s absence. They volunteered to spend more time with her and organised her home to ensure everything would run smoothly. Her anxiety was replaced by a sense of safety and belonging. 

This award recognises teams that use creative solutions to address the many challenges in health and aged care through partnering with others.

The Strengthened Standards Working Group collaboration unified Silverchain’s approach to aged care services by updating our policies, procedures and guidelines ahead of aged care reform. Our new guidance meets the needs of our employees, clients and the aged care strengthened Quality Standards.

This award recognises teams that have demonstrated exceptional flexibility in their approach to the design or delivery of our services. 

The client experience working group had a three-month deadline to shape a new customer support model during the transition and integration of our aged care businesses. The team led the consolidation of multiple contact numbers and websites. They overcame significant hurdles without disrupting business operations, our colleagues, or clients. No matter where our clients live, they can now call one number to reach us. 

This award recognises individuals or teams that demonstrated commitment to our community impact and inclusion (CII) strategy with a focus on improving outcomes across our four CII pillars. 

Health Metro Central Team 2 in SA went above and beyond to secure essential funding and care for a vulnerable client whose needs extended beyond a post-hospital referral. The team ensured daily showers, vital nursing care, and long-term guardianship arrangements, restoring the client’s health, dignity, and safety, and ensuring ongoing support.

This award allows employees to vote for their favourite example of living our values every day. 

When Tracy first met her client, his living conditions were challenging. No running water, and unable to wash. Tracy built trust, encouraged him to accept help, and supported his medical care and home cleaning. Her compassion and persistence helped transform his home and restore his independence and dignity.

Silverchain’s leadership in learning innovation, workforce capability and the design of industry leading solutions for Australia’s in-home health and aged care workforce was recognised with six prestigious platinum awards at the 17th annual LearnX Awards in December 2025. 

The awards recognise Silverchain for preparing the organisation for aged care reform, custom bespoke learning applications to drive clinical capability, and the collective achievements of Silverchain’s Group Capability and People & Culture teams.